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CRM = Customer Relationship Management

About

Customer Relationship Management represents a direction in a business strategy oriented on customer satisfaction, thereby software version thats strategy is realized with this definition is broadended by our system to generalmonitoring of all activities and responsibilities in the areas of marketing, sales,supply, maintenance and the internal organization with all other Operaopus modules.

By implementing crm modules, the following goals are accomplished:

  • easy and automated partner-relation monitoring (marketing, sales, supply, maintenance and support)
  • access to key customer information, assortment and competition
  • monitoring of each partner with all the details on his business dealings
  • successful management of business processes supported by CRM
  • timely alerts on the starting, arriving and belated processes
  • planning and overview of one's own working hours, as well as of all other parties included
  • easy readable reports on planned and accomplished results
  • continuous partner informing through mass e-mails, newsletters, with possible defining of the number on the mailing list
  • complete integration of files, code-files and reports from other OperaOpusTM modules
  • possibilities of business records can be expanded with the structure flexibilities of this module, for example: monitoring of job openings, creation of CV bases, records of employer education, support in introducing the system for quality management (e.g. ISO 9001) and similar demands that request monitoring and following. It is also possible to create defining-possibilities of the number of added describing fields for all CRM entries, as well as the possibility of segmenting partners by any criteria available in all parts of the OperaOpusTM system (from completely installed reports system, as well as from all user defined reports)
  • the possibility of defining the debenture matrix by groups and territorial affiliation with automated mass task assigning
  • by using all of the above, the goal is to considerably improve the customer relations, to enable a fast reaction to sudden market changes and to increase the profitability of one's company.
Contact

Francesca Tenchinija 2a
10000 Zagreb, Croatia

+385 1 379 00 11

Company information
Name:
SVAM plus d.o.o.
Address:
Ulica Francesca Tenchinija 2a, HR-10000 Zagreb
OIB:
31679306184

Full name:
SVAM plus društvo s ograničenom odgovornošću za informatički inženjering
Registration number (MBS):
080070375
Year of establishment:
1995
Commercial court:
Trgovački sud u Zagrebu
Funding capital:
32.400,00 HRK fully paid
Members of the board:
Mario Mandić, Sanda Prebanić, Hrvoje Zrilić
Account and bank info
IBAN:
HR5823600001102277062
SWIFT:
ZABAHR2X
Bank name:
Zagrebačka banka d.d.
Bank address:
Trg bana Josipa Jelačića 10, HR-10000 Zagreb

Copyright (c) 2019 SVAM plus d.o.o.