Ongoing customer support SVAM plus provided through its employees assigned on tasks of maintenance, who provide prompt service by connecting to a customer's site, and maintaining constant contact with system customers by the Helpdesk.
Particular attention SVAM plus pays to care about continuing improvement of information systems in the environment of business system in which operates. If case of a need for the services of audit supervision, tax consulting and special administrator services in the maintenance of hardware and communications equipment, SVAM plus is able to meet the needs of its clients in collaboration with its many external associates.
For our product we offer contracting of continuous guarantee through annual contracts on actualisation and system maintenance. With actualisation we cover all legal changes in business dealings, technological coordination and new system functionalities. We also offer (in the form of additional maintenance) favourable packages of working hours which can be used for redefining procedures necessary for monitoring of new business processes, as well as the creation of added and adapted reports, training of new system operators, consulting... As to ensure our users of a completely transparent cost control, we file and send all the demands and interventions to the user in the form of reports, monthly or by demand. We are capable to provide information on the status of each request at any time, as well as on the details of all completed tasks in any time frame. We are obliged to answer any question within 24 hours, and in reality we respond instantly to almost all demands. We take questions and deal with them in all available communication channels. Licence ways, business terms, formulas for actualisation calculation and maintenance are transparent in our public licence prices and in our company's services.